Patria Palace Hotel

"TRAVEL WITHOUT THOUGHTS" - TRAINING CANCELLATION PENALTY

ART. 1 - OBJECT
La “ROBYTOUR” S.r.l. (P.IVA 02286100595), corrente in Formia (LT), alla via Appia Lato Napoli, 220 (di seguito per brevità denominata “l’impresa”) si impegna ad indennizzare, in base alle condizioni del presente atto, al “Cliente” il corrispettivo di recesso, derivante dall’annullamento dei servizi turistici acquistati, che sia conseguenza di una delle circostanze imprevedibili al momento della prenotazione, di seguito elencate:

• Death of the customer or of a relative within the 3rd degree, of the cohabitant more uxorio, of the brother-in-law or of the Partner;
• Illness or injury of the Client or of a relative within the 3rd degree, of the cohabitant more uxorio, of the brother-in-law or of the Partner, of such seriousness as to induce the client not to undertake the trip due to his health conditions or the need to provide assistance to the aforementioned, sick or injured persons;
• Complications in pregnancy;
• Material damage to the customer's home, studio or company that makes its presence indispensable and non-desirable;
• Quotation in Court or convocation as a Client Judge of the Customer, notified to him after the booking;
• Inability to use by the Customer of holidays already planned following a new hiring;
• Impossibility to undertake the journey following the variation of the date of the university exam session or participation in a public competition.

ART. 2 – MAXIMUM, EXCESS
The trip cancellation option is provided up to the total cost of the trip and in any case within the maximum amount indicated in the policy sheet (including handling costs, fuel adjustments, agency fees, non-refundable airport taxes and visas). Gli indennizzi avverranno previa deduzione di uno scoperto a carico del cliente pari al 10% da calcolarsi sul valore del viaggio. For trips that include the use of at least one flight, the deductible is equal to 30% of the value of the trip. The overdraft will not be applied in cases of death or hospitalization of the participants in the trip.

ART. 3 – OBLIGATIONS OF THE CUSTOMER IN THE EVENT OF A CLAIM
The Customer (or whoever is acting on his behalf) is obliged, within 24 hours of the day following the day of the event (meaning the manifestation of the causes that determine the cancellation of the trip), to file a complaint by telephone by contacting the number 0771.1763008 or to make a written complaint to the e-mail address dlt@daylighttour.it In the event that the Customer finds himself in the position of having to give up the trip due to illness or injury, without hospitalization, he must send appropriate medical certification from a public facility, certifying that his conditions are incompatible with his participation in the trip. In the event of hospitalization due to illness or injury, a copy of the medical record or appropriate certification must be sent, certifying the date of the accident or the onset of the disease, the specified diagnosis and the days of prognosis; in the event of death, the death certificate must be sent; in the event of a road accident to the means of transport, he must send a copy of the amicable accident finding (C.I.D.) and / or report of the brigade and a copy of the Certificate of Ownership of the damaged vehicle. You must always send a copy of the payment and travel invoice, a copy of the travel documents (voucher) and the originals of the carrier's tickets (air, sea or rail). The Company reserves the right to request any further documentation necessary for a correct assessment of the reported claim. Failure to produce the documents listed above, relating to the specific case, may result in the total or partial forfeiture of the right to reimbursement.

ART. 4 - OBLIGATIONS OF THE COMPANY
The Company, in the presence of a timely notification of the event, is indemnified to indemnify the "Customer" for the withdrawal fee, deriving from the cancellation of the tourist services purchased, within 45 days from the date of receipt of the complete documentation.If, for reasons attributable to the Company, the liquidation takes place after 45 days, the Customer will be entitled to the increase in the amount of the legal interest calculated on the amount to be paid.

ART. 5 - PREMIUM
As consideration of the indemnity obligation assumed by the Company with this contract, the Customer recognizes to the Company an amount equal to 3% (three percent) of the total amount of the tourist service / travel purchased, as reimbursement of the expenses incurred and compensation for the activity carried out.

ART. 6 – NON-PAYMENT - ALSO PARTIAL - OF THE PRIZE
If the Customer does not pay the premium due to the extent determined at the point above, together with the purchase of the tourist / travel service, the Company the effects of this contract will remain suspended, since the Company can legitimately refuse to compensate the withdrawal fee deriving from the cancellation of the tourist services purchased, configuring such conduct by the Customer a serious breach of the obligations assumed pursuant to art. 1455 et seq. of the civil code.The suspension and / or termination of the effects of this Contract has efficacy and value as well as for the Customer / contracting party also for the members of the family nucleus, his traveling companions.

ART. 7 - TRAVEL PROTECTION

• Inability of the customer to reach the place of departure following serious natural disasters declared by the competent authorities;
• Failure or accident in the means of transport used by the customer that prevents him from reaching the place of departure of the trip;
• Theft of the customer's documents necessary for expatriation, when it is proven that they cannot be remade in time for departure.

ART. 8 – EXCLUSIONS AND LIMITS OF WARRANTY
No compensation is due for those claims occurring during and / or due to:

• War, revolution, riots or popular movements, looting, acts of terrorism or vandalism, strikes;
• Earthquakes, floods and other atmospheric phenomena declared "natural disasters";
• Dolo of the Client or of a travel companion;
• Voluntary interruption of pregnancy;
• One non-therapeutic of drugs, drugs and alcohol;
• Practice of extremely dangerous sports such as: mountaineering, free climbing, skiing or water sports, bob, rafting, kite-surfing, bungee jumping, parachuting, hang-gliding, scuba diving;
• Participation in sports competitions or competitions, including trials and training sessions under the aegis of federations;
• Svolgimento di attività che implichino l’utilizzo diretto di esplosivi o armi da fuoco.

ART. 9 - VALIDITY OF TIME AND DURATION OF WARRANTIES
The effectiveness of this warranty starts from the date of registration for the trip by payment of the prize by the Customer and ends on the day of return, at the end of the use of the tourist services provided by the Company.

ART. 10 - LAW - JURISDICTION
The Parties agree that any dispute arising from this contract will be subject to Italian jurisdiction.